At Alpha Biker Boots, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

Returned items must:

  • Be unused
  • Be unworn
  • Be in original condition
  • Include original packaging
  • Include all tags and accessories

Items that show signs of wear, damage, or alteration are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items
  • Gift cards
  • Customized or personalized products
  • Products damaged through misuse

Return Process

To start a return:

  1. Contact our customer support.
  2. Include your order number.
  3. Explain the reason for your return.
  4. Wait for return authorization.
  5. Ship the item to the return address provided.

Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your return:

  • You will receive an email confirming approval or rejection.
  • Approved refunds are issued to the original payment method.
  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We replace items only if they:

  • Arrive damaged
  • Arrive defective
  • Are incorrect
  • Have manufacturer defects

If you need a different size, please contact customer support before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • We shipped the wrong product.
  • The product arrived damaged.
  • The item has a manufacturing defect.

Damaged Orders

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include clear photographs of:
    • Packaging
    • Shipping label
    • Damaged item

We will work quickly to resolve the issue.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return procedure.

Contact

For return assistance:

Email: [email protected]